Privacy Policy

Last updated: 26 August 2026

FlipTips (ABN 84 553 484 170) ("FlipTips", "we", "us", "our"), based in Queensland, Australia, acknowledges the importance of protecting the privacy of individuals. This Privacy Policy explains how we handle information in connection with the FlipTips Android app (package au.fliptips.app) and the fliptips.com.au website (together, the "Service").

Your privacy rights, and the requirements for collecting, managing and disclosing personal information, are set out in the Privacy Act 1988 (Cth). For more information visit www.oaic.gov.au.

"Personal information" has the meaning given in the Privacy Act: broadly, information about an identified individual, or an individual who is reasonably identifiable from it.

The short version

FlipTips is anonymous by design. There are no accounts. We never ask for your name, date of birth or address, and we do not store your email - not even when you buy on the website. Payments are processed by Google Play (app) or Stripe (website), who handle your payment details; we never see your card number. The only thing our systems remember about you is a non-identifying record that your device or browser paid for an unlock. We run no advertising, no tracking, no remarketing, and no mailing list.

1. What we collect, and how

We collect only what's needed to run the Service:

• Purchase records: when you buy an unlock (through Google Play Billing in the App, or Stripe on the Website), we keep a record that a purchase was made and what it covers, so we can verify, deliver and restore your access. We never see or store your card details.
• Website email (one-off use): if you buy on the Website, our payment processor collects your email address to process payment. We use it once, at the moment of purchase, to send your receipt and a backup access link - it is not written to our own systems, and we do not retain it.
• Cookies: the Website uses a cookie to remember that you've purchased access, so you don't have to re-verify it on every page. That cookie does not identify you personally, and it's the only one we set - we use no analytics, advertising, tracking or remarketing cookies.
• Website usage measurement: we count page views and visits on the Website so we can see which pages people use. This is cookieless and anonymous - it stores nothing on your device, does not follow you between sites, and gives us totals rather than anything identifying you.
• Device and usage information (App): standard technical and diagnostic information - such as screens viewed, session counts, device model, app version, and approximate (city-level) location - to help us run and improve the App and diagnose problems. If you enable notifications, we also use a notification identifier tied to your device (not you) so we can let you know when new tips are ready.
• Server logs: like almost every website, our hosting infrastructure keeps short-lived technical logs (such as IP address and pages requested) for security and diagnostics.

We do not collect your name, date of birth, residential or postal address, phone number, precise location, contacts, photos or files, and we do not knowingly collect anything that identifies you personally.

2. What happens if you don't provide information

Nothing - the Service is built to work without personal information. The one exception: buying on the website requires entering an email address at checkout so your receipt and backup access link can be delivered. If you prefer not to provide it, the website purchase cannot be completed, but the app requires no such information at all.

3. Why we collect it

To show and reveal the day's tips; to verify, deliver and restore purchases; to send the website receipt and access-link email; to notify you when new tips are available (app); to diagnose problems and improve the Service; to prevent fraud and abuse; and to meet legal obligations.

4. Who we disclose it to

We do not sell, rent or trade personal information, and we use no advertising networks. We disclose limited information only to:

• the service providers who host and run the App and Website, including the payment processors who handle purchases (Stripe on the Website, Google Play in the App);
• providers who help us understand how the App and Website are used and diagnose problems (on the Website this is limited to cookieless visit counts measured by the same provider that hosts it - see section 1); and
• government agencies, regulators or law enforcement, where required or authorised by law.

5. Overseas disclosure

Some of our service providers are based overseas and may process or store information outside Australia - principally in the United States - and potentially in other countries where those providers operate infrastructure.

6. Direct marketing

We send none. There is no mailing list, and because we do not store email addresses we are not able to send marketing even on request. The only emails you will ever receive from us are the receipt and access link generated by a purchase you make.

7. How long we keep things

• Purchase records: kept for as long as needed to honour your unlock and to meet legal, tax and accounting obligations.
• Website access: expires automatically at the end of the day it was purchased for (Australian Eastern time); the non-identifying purchase record is retained as our record of the sale.
• Device and usage information: kept only as long as necessary for the purposes described above.
• Your email (Website purchases): not retained by us at any point (see section 1).

8. Access and correction

You can ask to access or correct information we hold by contacting our Privacy Officer (below). There is no charge for making a request. In practice, because the Service is anonymous, there is usually nothing we hold that we can tie to you as a person - if your request concerns a website purchase, include your Stripe receipt number so we can locate the (non-identifying) purchase record. Data held by Stripe or Google about your payment is accessible under their own privacy policies.

In limited cases we may have to refuse access (for example, where granting it would unreasonably affect someone else's privacy); if so, we will give you written reasons. If you ask us to correct information and we do not agree it is wrong, we will note your disagreement against it.

We respond to requests within 30 days.

9. Complaints

If you believe your privacy has been breached, contact the Privacy Officer (below) with details. We will investigate - assessing what happened, containing any breach, determining its cause and extent, and assessing the risk of harm - and respond within 30 days; if it is more complex, we will tell you and keep you updated.

If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC): 1300 363 992 or www.oaic.gov.au.

10. Third-party websites

The Service links to a small number of external sites (for example our payment provider and gambling-support services). Those links are provided for convenience; we are not responsible for third-party websites, their content, or their handling of your information.

11. Children

FlipTips concerns horse racing and is intended for adults aged 18 and over. We do not knowingly collect information from anyone under 18. If you believe a child has provided us information, contact the Privacy Officer.

12. Security

Data moves over encrypted connections (HTTPS/TLS), and we deliberately hold as little as possible - the most effective protection we have is that there is almost nothing to steal. No transmission over the internet can be guaranteed as totally secure, and any information you transmit to us is transmitted at your own risk; once received, we take reasonable steps to protect it.

13. Changes to this Policy

We may update this Policy from time to time. Changes will be published on this page, with reasonable notice before material changes take effect, and the "Last updated" date above will change.

14. Privacy Officer / contact

Privacy Officer FlipTips (ABN 84 553 484 170) Email: admin@fliptips.com.au

All requests and complaints are treated confidentially, and we will contact you within a reasonable time of receiving them.